# Aircall: Calling Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-12 09:29 UTC · Resolved: 2026-10-12 10:17 UTC · Duration: 49 min
- Updates: 4 · Affected components: Outbound Calls, Voice — Calling - Outbound Calls, Inbound Calls, Voice — Calling - Inbound Calls
- [Vendor status page: https://stspg.io/hyb7j6rtr64h](https://stspg.io/hyb7j6rtr64h)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Summary

Aircall reported a major incident preventing a subset of customers from receiving or making calls, starting at 2026-10-12 09:29 UTC and resolved at 2026-10-12 10:17 UTC (48 min). A fix was implemented by 10:05 UTC, when voice traffic appeared stable; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-12 09:29 UTC: We are currently investigating reports of customers not being able to receive or make calls.
- **identified** 2026-10-12 09:44 UTC: The issue is circumscribed to a subset of customers and we are taking actions to mitigate the impact. Improvements should be experienced within a few minutes.
- **monitoring** 2026-10-12 10:05 UTC: A fix has been implemented, and we are monitoring the results. Voice traffic seems to be stable now.
- **resolved** 2026-10-12 10:17 UTC: The issue has now been resolved.

## Rewindex changes for this incident

- 2026-10-12 09:29 UTC: [Major incident: Calling Issues](https://rewindex.com/change/ica5c2569335e76.md)


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Canonical: https://rewindex.com/company/aircall/incidents/2yc546pjqbhd · Markdown: https://rewindex.com/company/aircall/incidents/2yc546pjqbhd.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/2yc546pjqbhd · Generated 2026-10-18T12:39:35.809Z