Changes / Aircall / Calling Issues
Aircall: Major incident: Calling Issues
Summary
Aircall reported a major incident preventing a subset of customers from receiving or making calls, starting at 2026-10-12 09:29 UTC and resolved at 2026-10-12 10:17 UTC (48 min). A fix was implemented by 10:05 UTC, when voice traffic appeared stable; no cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Calling Issues
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After: major
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After: resolved
Before: not present
After: 2026-10-12 09:29 UTC
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After: 2026-10-12 10:17 UTC
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After: Inbound Calls, Outbound Calls, Voice — Calling - Inbound Calls, Voice — Calling - Outbound Calls
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After: We are currently investigating reports of customers not being able to receive or make calls.
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After: The issue is circumscribed to a subset of customers and we are taking actions to mitigate the impact. Improvements should be experienced within a few minutes.
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After: A fix has been implemented, and we are monitoring the results. Voice traffic seems to be stable now.
Before: not present
After: The issue has now been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Calling Issues (this change) Aircall reported a major incident preventing a subset of customers from receiving or making calls, starting at 2026-10-12 09:29 UTC and resolved at 2026-10-12 10:17 UTC (48 min). A fix was implemented by 10:05 UTC, when voice traffic appeared stable; no cause was stated. | Major incident |