# Aircall: Major incident: Calling Issues

**Summary:** Aircall reported a major incident preventing a subset of customers from receiving or making calls, starting at 2026-10-12 09:29 UTC and resolved at 2026-10-12 10:17 UTC (48 min). A fix was implemented by 10:05 UTC, when voice traffic appeared stable; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-12 09:29 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/hyb7j6rtr64h](https://stspg.io/hyb7j6rtr64h)
- [Company: Aircall](https://rewindex.com/company/aircall.md)
- Versions: before (none: first archived) → after incident\_version:120/2yc546pjqbhd@44ad87d253c1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Calling Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-12 09:29 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-12 10:17 UTC
```

**6. Added: Affected components**

```diff
+ Inbound Calls, Outbound Calls, Voice — Calling - Inbound Calls, Voice — Calling - Outbound Calls
```

**7. Added: Update** (investigating) · 2026-10-12 09:29 UTC

```diff
+ We are currently investigating reports of customers not being able to receive or make calls.
```

**8. Added: Update** (identified) · 2026-10-12 09:44 UTC

```diff
+ The issue is circumscribed to a subset of customers and we are taking actions to mitigate the impact. Improvements should be experienced within a few minutes.
```

**9. Added: Update** (monitoring) · 2026-10-12 10:05 UTC

```diff
+ A fix has been implemented, and we are monitoring the results. Voice traffic seems to be stable now.
```

**10. Added: Update** (resolved) · 2026-10-12 10:17 UTC

```diff
+ The issue has now been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-12 09:29 UTC | Major incident: Calling Issues (this change) | outage |

All Aircall changes: [timeline](https://rewindex.com/company/aircall/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ica5c2569335e76 · Markdown: https://rewindex.com/change/ica5c2569335e76.md · JSON: https://rewindex.com/api/v1/changes/ica5c2569335e76 · Generated 2026-10-18T00:39:25.616Z