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Aircall: French eSIM numbers unreachable

Impact: majorStatus: resolvedStarted Resolved (2.4 h)3 updatesSource: stspg.io (opens in new tab)
Summary

French eSIM numbers were unreachable in a major Aircall outage from 2026-08-11 10:05 UTC to 2026-08-11 12:30 UTC, lasting 2 h 25 min. Aircall said the issue appeared to originate with its Carrier Partner; the partner implemented a fix, and Aircall confirmed full resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: eSIMVoice — Calling - eSIM

Timeline of updates

  1. investigating

    We are currently investigating issues impacting French eSIM numbers. The issue seems to have its origin with our Carrier Partner.

  2. monitoring

    A fix was implemented by our Partner. We are currently monitoring the results.

  3. resolved

    We can confirm that the issue with the French eSIM partner has been fully resolved. We appreciate your patience and understanding while we worked with our partners to restore normal functionality.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON