Changes / Aircall / French eSIM numbers unreachable
Aircall: Major incident: French eSIM numbers unreachable
Summary
French eSIM numbers were unreachable in a major Aircall outage from 2026-08-11 10:05 UTC to 2026-08-11 12:30 UTC, lasting 2 h 25 min. Aircall said the issue appeared to originate with its Carrier Partner; the partner implemented a fix, and Aircall confirmed full resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: French eSIM numbers unreachable
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After: major
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After: resolved
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After: 2026-08-11 10:05 UTC
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After: 2026-08-11 12:30 UTC
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After: eSIM, Voice — Calling - eSIM
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After: We are currently investigating issues impacting French eSIM numbers. The issue seems to have its origin with our Carrier Partner.
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After: A fix was implemented by our Partner. We are currently monitoring the results.
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After: We can confirm that the issue with the French eSIM partner has been fully resolved. We appreciate your patience and understanding while we worked with our partners to restore normal functionality.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: French eSIM numbers unreachable (this change) French eSIM numbers were unreachable in a major Aircall outage from 2026-08-11 10:05 UTC to 2026-08-11 12:30 UTC, lasting 2 h 25 min. Aircall said the issue appeared to originate with its Carrier Partner; the partner implemented a fix, and Aircall confirmed full resolution. | Major incident |