# Aircall: Major incident: French eSIM numbers unreachable

**Summary:** French eSIM numbers were unreachable in a major Aircall outage from 2026-08-11 10:05 UTC to 2026-08-11 12:30 UTC, lasting 2 h 25 min. Aircall said the issue appeared to originate with its Carrier Partner; the partner implemented a fix, and Aircall confirmed full resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-11 10:05 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/1qkr3kwnt405](https://stspg.io/1qkr3kwnt405)
- [Company: Aircall](https://rewindex.com/company/aircall.md)
- Versions: before (none: first archived) → after incident\_version:120/3yzgz9t3pkpr@11d5e703e759
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ French eSIM numbers unreachable
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-11 10:05 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-11 12:30 UTC
```

**6. Added: Affected components**

```diff
+ eSIM, Voice — Calling - eSIM
```

**7. Added: Update** (investigating) · 2026-08-11 10:05 UTC

```diff
+ We are currently investigating issues impacting French eSIM numbers. The issue seems to have its origin with our Carrier Partner.
```

**8. Added: Update** (monitoring) · 2026-08-11 11:50 UTC

```diff
+ A fix was implemented by our Partner. We are currently monitoring the results.
```

**9. Added: Update** (resolved) · 2026-08-11 12:30 UTC

```diff
+ We can confirm that the issue with the French eSIM partner has been fully resolved. We appreciate your patience and understanding while we worked with our partners to restore normal functionality.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-11 10:05 UTC | Major incident: French eSIM numbers unreachable (this change) | outage |

All Aircall changes: [timeline](https://rewindex.com/company/aircall/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i8a324439e4f613 · Markdown: https://rewindex.com/change/i8a324439e4f613.md · JSON: https://rewindex.com/api/v1/changes/i8a324439e4f613 · Generated 2026-10-18T02:27:21.890Z