# Aircall: French eSIM numbers unreachable

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-11 10:05 UTC · Resolved: 2026-08-11 12:30 UTC · Duration: 2.4 h
- Updates: 3 · Affected components: eSIM, Voice — Calling - eSIM
- [Vendor status page: https://stspg.io/1qkr3kwnt405](https://stspg.io/1qkr3kwnt405)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Summary

French eSIM numbers were unreachable in a major Aircall outage from 2026-08-11 10:05 UTC to 2026-08-11 12:30 UTC, lasting 2 h 25 min. Aircall said the issue appeared to originate with its Carrier Partner; the partner implemented a fix, and Aircall confirmed full resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-11 10:05 UTC: We are currently investigating issues impacting French eSIM numbers. The issue seems to have its origin with our Carrier Partner.
- **monitoring** 2026-08-11 11:50 UTC: A fix was implemented by our Partner. We are currently monitoring the results.
- **resolved** 2026-08-11 12:30 UTC: We can confirm that the issue with the French eSIM partner has been fully resolved. We appreciate your patience and understanding while we worked with our partners to restore normal functionality.

## Rewindex changes for this incident

- 2026-08-11 10:05 UTC: [Major incident: French eSIM numbers unreachable](https://rewindex.com/change/i8a324439e4f613.md)


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Canonical: https://rewindex.com/company/aircall/incidents/3yzgz9t3pkpr · Markdown: https://rewindex.com/company/aircall/incidents/3yzgz9t3pkpr.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/3yzgz9t3pkpr · Generated 2026-10-18T09:58:38.817Z