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Aircall: AI Agents not reading Knowledge Base

Affected components: AI Agents - AI Voice Agent (AIVA) — InboundAI Voice Agent (AIVA) — InboundAI Agents - AI Voice Agent (AIVA) — OutboundAI Voice Agent (AIVA) — OutboundAI Agents - AI Messaging AgentAI Messaging Agent

Timeline of updates

1. investigating2026-08-05 16:48 UTC

   We are currently investigating a possible issue with AI Agents missing connection to their configured Knowledge Base. Customers using Knowledge Base for AI Agents may experience degraded performance.

2. monitoring2026-08-05 16:59 UTC

   The issue with AI Agent access to their configured Knowledge Bases has had a fix applied. We are no longer seeing errors and will continue to monitor

3. resolved2026-08-05 17:16 UTC

   This is confirmed fully resolved

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON