# Aircall: AI Agents not reading Knowledge Base

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-05 16:48 UTC · Resolved: 2026-08-05 17:16 UTC · Duration: 28 min
- Updates: 3 · Affected components: AI Agents - AI Voice Agent (AIVA) — Inbound, AI Voice Agent (AIVA) — Inbound, AI Agents - AI Voice Agent (AIVA) — Outbound, AI Voice Agent (AIVA) — Outbound, AI Agents - AI Messaging Agent, AI Messaging Agent
- [Vendor status page: https://stspg.io/747khr7v0cq7](https://stspg.io/747khr7v0cq7)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Timeline of updates

- **investigating** 2026-08-05 16:48 UTC: We are currently investigating a possible issue with AI Agents missing connection to their configured Knowledge Base. Customers using Knowledge Base for AI Agents may experience degraded performance.
- **monitoring** 2026-08-05 16:59 UTC: The issue with AI Agent access to their configured Knowledge Bases has had a fix applied.  We are no longer seeing errors and will continue to monitor
- **resolved** 2026-08-05 17:16 UTC: This is confirmed fully resolved


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Canonical: https://rewindex.com/company/aircall/incidents/nlvfc8mygnw7 · Markdown: https://rewindex.com/company/aircall/incidents/nlvfc8mygnw7.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/nlvfc8mygnw7 · Generated 2026-10-18T11:49:06.601Z