Companies / Aircall / incidents

Aircall: Users with connectivity issues

Affected components: Aircall Apps - Aircall Mobile App (iOS)Aircall Mobile App (iOS)Aircall Apps - Aircall Workspace (Desktop)Aircall Workspace (Desktop)Aircall Apps - Aircall Mobile App (Android)Aircall Mobile App (Android)Aircall Apps - Aircall Chrome ExtensionAircall Chrome ExtensionAircall Apps - Aircall Workspace (Web)Aircall Workspace (Web)

Timeline of updates

1. investigating2026-10-17 16:23 UTC

   We are currently investigating a subset of users with connectivity issues.

2. identified2026-10-17 16:48 UTC

   The issue seems to be limited to one of the Roaming regions - Singapore. Affected users can navigate to Settings > Network Diagnosis > choose a different Roaming selection. Other regions are operating normally.

3. monitoring2026-10-17 17:52 UTC

   Users connected to the Singapore Roaming location have been moved to the Roaming location Japan. We are now observing improvements. Our team will continue monitoring it until full resolution is confirmed.

4. resolved2026-10-17 17:57 UTC

   We can confirm this issue is fully resolved. The Roaming region Singapore is fully operational. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON