# Aircall: Users with connectivity issues

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-17 16:23 UTC · Resolved: 2026-10-17 17:57 UTC · Duration: 1.6 h
- Updates: 4 · Affected components: Aircall Apps - Aircall Mobile App (iOS), Aircall Mobile App (iOS), Aircall Apps - Aircall Workspace (Desktop), Aircall Workspace (Desktop), Aircall Apps - Aircall Mobile App (Android), Aircall Mobile App (Android), Aircall Apps - Aircall Chrome Extension, Aircall Chrome Extension, Aircall Apps - Aircall Workspace (Web), Aircall Workspace (Web)
- [Vendor status page: https://stspg.io/ps9xw32rh7mt](https://stspg.io/ps9xw32rh7mt)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Timeline of updates

- **investigating** 2026-10-17 16:23 UTC: We are currently investigating a subset of users with connectivity issues.
- **identified** 2026-10-17 16:48 UTC: The issue seems to be limited to one of the Roaming regions - Singapore. Affected users can navigate to Settings \> Network Diagnosis \> choose a different Roaming selection.  Other regions are operating normally.
- **monitoring** 2026-10-17 17:52 UTC: Users connected to the Singapore Roaming location have been moved to the Roaming location Japan.  We are now observing improvements. Our team will continue monitoring it until full resolution is confirmed.
- **resolved** 2026-10-17 17:57 UTC: We can confirm this issue is fully resolved. The Roaming region Singapore is fully operational.  If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.


---
Canonical: https://rewindex.com/company/aircall/incidents/c5vsfmmlm8r7 · Markdown: https://rewindex.com/company/aircall/incidents/c5vsfmmlm8r7.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/c5vsfmmlm8r7 · Generated 2026-10-18T11:44:19.159Z