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Aircall: Analytics Dashboards Not Loading

Impact: majorStatus: resolvedStarted Resolved (8.8 h)8 updatesSource: stspg.io (opens in new tab)
Summary

Aircall reported a major incident affecting Analytics dashboards and Call History loading from 2026-06-19 10:43 UTC to 2026-06-19 19:29 UTC, lasting 8 h 46 min. Performance returned to normal following work by its third-party provider; the root cause was still being investigated before resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Aircall Dashboard - AnalyticsAnalytics

Timeline of updates

  1. investigating

    We are currently investigating a performance issue that is impacting Analytics and Call History loading time

  2. identified

    The issue has been identified and a fix is being implemented

  3. identified

    We are observing some improvements with the loading times of Analytics Dashboards and Call history pages.

  4. monitoring

    We have implemented and observed a return to normal performances. We keep monitoring the results.

  5. investigating

    Performance is not stable again, and we are investigating.

  6. identified

    The issue has been identified by our 3rd party provider, and a fix is in progress.

  7. monitoring

    Following our 3rd party provider's work on this, we are observing that performance is back to normal. We are working with our vendor to determine the root cause and ensure we avoid a recurrence. We will continue to proactively monitor performance at this time.

  8. resolved

    This incident has been resolved

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON