Changes / Aircall / Analytics Dashboards Not Loading
Aircall: Major incident: Analytics Dashboards Not Loading
Summary
Aircall reported a major incident affecting Analytics dashboards and Call History loading from 2026-06-19 10:43 UTC to 2026-06-19 19:29 UTC, lasting 8 h 46 min. Performance returned to normal following work by its third-party provider; the root cause was still being investigated before resolution.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
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After: Analytics Dashboards Not Loading
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After: major
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After: resolved
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After: 2026-06-19 10:43 UTC
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After: 2026-06-19 19:29 UTC
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After: Aircall Dashboard - Analytics, Analytics
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After: We are currently investigating a performance issue that is impacting Analytics and Call History loading time
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After: The issue has been identified and a fix is being implemented
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After: We are observing some improvements with the loading times of Analytics Dashboards and Call history pages.
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After: We have implemented and observed a return to normal performances.
We keep monitoring the results.
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After: Performance is not stable again, and we are investigating.
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After: The issue has been identified by our 3rd party provider, and a fix is in progress.
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After: Following our 3rd party provider's work on this, we are observing that performance is back to normal. We are working with our vendor to determine the root cause and ensure we avoid a recurrence. We will continue to proactively monitor performance at this time.
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After: This incident has been resolved
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Analytics Dashboards Not Loading (this change) Aircall reported a major incident affecting Analytics dashboards and Call History loading from 2026-06-19 10:43 UTC to 2026-06-19 19:29 UTC, lasting 8 h 46 min. Performance returned to normal following work by its third-party provider; the root cause was still being investigated before resolution. | Major incident |