# Aircall: Major incident: Analytics Dashboards Not Loading

**Summary:** Aircall reported a major incident affecting Analytics dashboards and Call History loading from 2026-06-19 10:43 UTC to 2026-06-19 19:29 UTC, lasting 8 h 46 min. Performance returned to normal following work by its third-party provider; the root cause was still being investigated before resolution. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-06-19 10:43 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/c03vcrtsh3vl](https://stspg.io/c03vcrtsh3vl)
- [Company: Aircall](https://rewindex.com/company/aircall.md)
- Versions: before (none: first archived) → after incident\_version:120/60gjd31bvfzd@eea7fb72a6b1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Analytics Dashboards Not Loading
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-19 10:43 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-19 19:29 UTC
```

**6. Added: Affected components**

```diff
+ Aircall Dashboard - Analytics, Analytics
```

**7. Added: Update** (investigating) · 2026-06-19 10:43 UTC

```diff
+ We are currently investigating a performance issue that is impacting Analytics and Call History loading time
```

**8. Added: Update** (identified) · 2026-06-19 10:48 UTC

```diff
+ The issue has been identified and a fix is being implemented
```

**9. Added: Update** (identified) · 2026-06-19 12:29 UTC

```diff
+ We are observing some improvements with the loading times of Analytics Dashboards and Call history pages.
```

**10. Added: Update** (monitoring) · 2026-06-19 13:20 UTC

```diff
+ We have implemented and observed a return to normal performances. We keep monitoring the results.
```

**11. Added: Update** (investigating) · 2026-06-19 14:20 UTC

```diff
+ Performance is not stable again, and we are investigating.
```

**12. Added: Update** (identified) · 2026-06-19 14:34 UTC

```diff
+ The issue has been identified by our 3rd party provider, and a fix is in progress.
```

**13. Added: Update** (monitoring) · 2026-06-19 17:22 UTC

```diff
+ Following our 3rd party provider's work on this, we are observing that performance is back to normal.  We are working with our vendor to determine the root cause and ensure we avoid a recurrence.  We will continue to proactively monitor performance at this time.
```

**14. Added: Update** (resolved) · 2026-06-19 19:29 UTC

```diff
+ This incident has been resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-19 10:43 UTC | Major incident: Analytics Dashboards Not Loading (this change) | degradation |

All Aircall changes: [timeline](https://rewindex.com/company/aircall/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if910c0db8490d5 · Markdown: https://rewindex.com/change/if910c0db8490d5.md · JSON: https://rewindex.com/api/v1/changes/if910c0db8490d5 · Generated 2026-10-18T02:28:20.025Z