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Aircall: Duplicate Inbound Call Attempts - UK Carrier

Affected components: Inbound CallsVoice — Calling - Inbound Calls

Timeline of updates

1. investigating2026-07-02 09:27 UTC

   We are seeing a recurrence of the inbound call connectivity issue with a UK Carrier that was previously reported and resolved. This is again causing sporadic retries on calls to Aircall UK numbers, and some customers may experience duplicate inbound call attempts. We have re-engaged with the carrier and are working to confirm the root cause and prevent further recurrence. We will share updates as soon as we have more information.

2. identified2026-07-02 13:05 UTC

   We are seeing improvements but are waiting for our carrier partner to confirm that the fix is permanent.

3. identified2026-07-02 13:10 UTC

   We are continuing to work on a fix for this issue.

4. resolved2026-07-02 15:38 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON