Companies / Aircall / incidents

Aircall: Delay updating User status

Affected components: Aircall Apps - Agent Status

Timeline of updates

1. investigating2025-10-31 08:50 UTC

   We are investigating delays in processing changes to user status. Customers may see the correct status in the App, but the backend is processing the change with a delay.

2. identified2025-10-31 08:58 UTC

   The issue has been identified, and we're actively working on the mitigation.

3. monitoring2025-10-31 09:10 UTC

   We can observe signs of recovery. We continue to monitor the situation, and we will provide further information as soon as further developments are made.

4. resolved2025-10-31 09:19 UTC

   System performance has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON