# Aircall: Delay updating User status

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-31 08:50 UTC · Resolved: 2025-10-31 09:19 UTC · Duration: 29 min
- Updates: 4 · Affected components: Aircall Apps - Agent Status
- [Vendor status page: https://stspg.io/pwrpp0d34ryy](https://stspg.io/pwrpp0d34ryy)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Timeline of updates

- **investigating** 2025-10-31 08:50 UTC: We are investigating delays in processing changes to user status. Customers may see the correct status in the App, but the backend is processing the change with a delay.
- **identified** 2025-10-31 08:58 UTC: The issue has been identified, and we're actively working on the mitigation.
- **monitoring** 2025-10-31 09:10 UTC: We can observe signs of recovery. We continue to monitor the situation, and we will provide further information as soon as further developments are made.
- **resolved** 2025-10-31 09:19 UTC: System performance has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.


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Canonical: https://rewindex.com/company/aircall/incidents/012xf1mdsg7n · Markdown: https://rewindex.com/company/aircall/incidents/012xf1mdsg7n.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/012xf1mdsg7n · Generated 2026-10-19T01:59:24.540Z