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Aircall: Login issues in GB and CH

Impact: majorStatus: resolvedStarted Resolved (1.6 h)4 updatesSource: stspg.io (opens in new tab)
Summary

Aircall reported a major login outage affecting one ISP in GB and one in CH, starting 2026-07-30 08:18 UTC and marked resolved at 2026-07-30 09:52 UTC; the recorded duration was 1 h 33 min. Affected customers were advised to use an alternative network if possible and contact their ISP.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Authentication - LoginLogin

Timeline of updates

  1. investigating

    We are currently investigating login issues in GB and CH.

  2. identified

    We are currently only seeing the issues on one ISP in CH and one in GB. We are continuing to investigate further.

  3. monitoring

    The issue has been identified as affecting one ISP in CH and one in GB. We recommend that customers use an alternative network if possible and contact their ISP to help resolve the issue.

  4. resolved

    The issue has been found to be affecting one specific ISP in CH and one in GB. We recommend that customers use an alternative network if possible and contact their ISP to help resolve the issue.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON