Companies / Aircall / incidents

Aircall: Duplicate Inbound Call Attempts - UK Carrier

Affected components: Inbound CallsVoice — Calling - Inbound Calls

Timeline of updates

1. identified2026-07-01 10:44 UTC

   We have identified an issue with a UK Carrier that is causing inbound call connectivity retries. This issue is sporadically impacting calls to Aircall UK numbers. Some customers may see duplicate inbound call attempts. We will provide further details as soon as downstream carriers make progress.

2. monitoring2026-07-01 10:49 UTC

   The carrier partner has implemented a fix, and we are observing calls returning to the regular performance. We will continue to monitor the system until the resolution is confirmed.

3. resolved2026-07-01 11:04 UTC

   We can confirm the issue with the UK carrier has been fully resolved. We appreciate your patience and understanding while we worked with our partners to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON