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Aircall: Aircall Analytics Performance

Impact: majorStatus: resolvedStarted Resolved (31 min)3 updatesSource: stspg.io (opens in new tab)
Summary

Aircall reported a major Analytics performance degradation from 2026-04-14 15:24 UTC to 2026-04-14 15:55 UTC, lasting 31 min. Mitigation could make Analytics data unavailable for 15 minutes; Live Monitoring was unaffected. Mitigation was completed at 15:31 UTC, and Analytics was confirmed fully stable at resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Aircall Dashboard - AnalyticsAnalytics

Timeline of updates

  1. identified

    We have identified an issue with Analytics performance, and we're implementing mitigation measures. During the mitigation attempt, Analytics data may be unavailable for a period of 15 minutes. Live Monitoring is not impacted. We will provide further updates as soon as possible.

  2. monitoring

    We have completed the mitigation actions, and performance levels are now stable. We continue to actively monitor Analytics' performance. Further updates will be provided as soon as progress is made.

  3. resolved

    Analytics' performance is fully stable and operating normally.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON