# Aircall: Aircall Analytics Performance

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-14 15:24 UTC · Resolved: 2026-04-14 15:55 UTC · Duration: 31 min
- Updates: 3 · Affected components: Aircall Dashboard - Analytics, Analytics
- [Vendor status page: https://stspg.io/mjx1vfv2w037](https://stspg.io/mjx1vfv2w037)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Summary

Aircall reported a major Analytics performance degradation from 2026-04-14 15:24 UTC to 2026-04-14 15:55 UTC, lasting 31 min. Mitigation could make Analytics data unavailable for 15 minutes; Live Monitoring was unaffected. Mitigation was completed at 15:31 UTC, and Analytics was confirmed fully stable at resolution. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-04-14 15:24 UTC: We have identified an issue with Analytics performance, and we're implementing mitigation measures.  During the mitigation attempt, Analytics data may be unavailable for a period of 15 minutes. Live Monitoring is not impacted. We will provide further updates as soon as possible.
- **monitoring** 2026-04-14 15:31 UTC: We have completed the mitigation actions, and performance levels are now stable. We continue to actively monitor Analytics' performance. Further updates will be provided as soon as progress is made.
- **resolved** 2026-04-14 15:55 UTC: Analytics' performance is fully stable and operating normally.

## Rewindex changes for this incident

- 2026-04-14 15:24 UTC: [Major incident: Aircall Analytics Performance](https://rewindex.com/change/ie5bd1b0170b515.md)


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Canonical: https://rewindex.com/company/aircall/incidents/0nz0djbsn2gs · Markdown: https://rewindex.com/company/aircall/incidents/0nz0djbsn2gs.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/0nz0djbsn2gs · Generated 2026-10-18T09:55:30.256Z