Changes / Aircall / Aircall Analytics Performance
Aircall: Major incident: Aircall Analytics Performance
Summary
Aircall reported a major Analytics performance degradation from 2026-04-14 15:24 UTC to 2026-04-14 15:55 UTC, lasting 31 min. Mitigation could make Analytics data unavailable for 15 minutes; Live Monitoring was unaffected. Mitigation was completed at 15:31 UTC, and Analytics was confirmed fully stable at resolution.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
Before: not present
After: Aircall Analytics Performance
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-04-14 15:24 UTC
Before: not present
After: 2026-04-14 15:55 UTC
Before: not present
After: Aircall Dashboard - Analytics, Analytics
Before: not present
After: We have identified an issue with Analytics performance, and we're implementing mitigation measures.
During the mitigation attempt, Analytics data may be unavailable for a period of 15 minutes.
Live Monitoring is not impacted. We will provide further updates as soon as possible.
Before: not present
After: We have completed the mitigation actions, and performance levels are now stable.
We continue to actively monitor Analytics' performance.
Further updates will be provided as soon as progress is made.
Before: not present
After: Analytics' performance is fully stable and operating normally.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Aircall Analytics Performance (this change) Aircall reported a major Analytics performance degradation from 2026-04-14 15:24 UTC to 2026-04-14 15:55 UTC, lasting 31 min. Mitigation could make Analytics data unavailable for 15 minutes; Live Monitoring was unaffected. Mitigation was completed at 15:31 UTC, and Analytics was confirmed fully stable at resolution. | Major incident |