# Aircall: Major incident: Aircall Analytics Performance

**Summary:** Aircall reported a major Analytics performance degradation from 2026-04-14 15:24 UTC to 2026-04-14 15:55 UTC, lasting 31 min. Mitigation could make Analytics data unavailable for 15 minutes; Live Monitoring was unaffected. Mitigation was completed at 15:31 UTC, and Analytics was confirmed fully stable at resolution. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-04-14 15:24 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/mjx1vfv2w037](https://stspg.io/mjx1vfv2w037)
- [Company: Aircall](https://rewindex.com/company/aircall.md)
- Versions: before (none: first archived) → after incident\_version:120/0nz0djbsn2gs@680c934066d8
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Aircall Analytics Performance
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-14 15:24 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-14 15:55 UTC
```

**6. Added: Affected components**

```diff
+ Aircall Dashboard - Analytics, Analytics
```

**7. Added: Update** (identified) · 2026-04-14 15:24 UTC

```diff
+ We have identified an issue with Analytics performance, and we're implementing mitigation measures.  During the mitigation attempt, Analytics data may be unavailable for a period of 15 minutes. Live Monitoring is not impacted. We will provide further updates as soon as possible.
```

**8. Added: Update** (monitoring) · 2026-04-14 15:31 UTC

```diff
+ We have completed the mitigation actions, and performance levels are now stable. We continue to actively monitor Analytics' performance. Further updates will be provided as soon as progress is made.
```

**9. Added: Update** (resolved) · 2026-04-14 15:55 UTC

```diff
+ Analytics' performance is fully stable and operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-14 15:24 UTC | Major incident: Aircall Analytics Performance (this change) | degradation |

All Aircall changes: [timeline](https://rewindex.com/company/aircall/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie5bd1b0170b515 · Markdown: https://rewindex.com/change/ie5bd1b0170b515.md · JSON: https://rewindex.com/api/v1/changes/ie5bd1b0170b515 · Generated 2026-10-18T02:31:47.000Z