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Aircall: Call dropping in Germany

Affected components: Network - Outbound CallsOutbound CallsInbound CallsNetwork - Inbound Calls

Timeline of updates

1. investigating2026-03-31 10:24 UTC

   We are currently investigating reports of calls being unexpectedly disconnected for users in Germany. Some users may experience dropped calls on both inbound and outbound connections. Our engineering team is actively working to resolve the issue. We will provide updates as more information becomes available.

2. identified2026-03-31 10:38 UTC

   We applied a routing change for our downstream carrier to mitigate the issue.

3. monitoring2026-03-31 10:57 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved2026-03-31 12:56 UTC

   This incident has been resolved

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON