# Aircall: Call dropping in Germany

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-31 10:24 UTC · Resolved: 2026-03-31 12:56 UTC · Duration: 2.5 h
- Updates: 4 · Affected components: Network - Outbound Calls, Outbound Calls, Inbound Calls, Network - Inbound Calls
- [Vendor status page: https://stspg.io/4szmjbh4j96v](https://stspg.io/4szmjbh4j96v)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Timeline of updates

- **investigating** 2026-03-31 10:24 UTC: We are currently investigating reports of calls being unexpectedly disconnected for users in Germany. Some users may experience dropped calls on both inbound and outbound connections. Our engineering team is actively working to resolve the issue. We will provide updates as more information becomes available.
- **identified** 2026-03-31 10:38 UTC: We applied a routing change for our downstream carrier to mitigate the issue.
- **monitoring** 2026-03-31 10:57 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-03-31 12:56 UTC: This incident has been resolved


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Canonical: https://rewindex.com/company/aircall/incidents/7v06zr59pjt9 · Markdown: https://rewindex.com/company/aircall/incidents/7v06zr59pjt9.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/7v06zr59pjt9 · Generated 2026-10-18T12:43:02.840Z