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Aircall: Salesforce Integration - Calls not logging in Salesforce

Affected components: Integrations & APIs - Salesforce IntegrationSalesforce Integration

Timeline of updates

1. identified2025-11-10 16:04 UTC

   We have identified an issue preventing some calls from logging in Salesforce, and we're actively working on a fix. We will provide further updates as soon as progress is made.

2. monitoring2025-11-10 16:11 UTC

   We have implemented a fix, and we observe positive results from our tests. We continue to monitor the service performance.

3. resolved2025-11-10 16:38 UTC

   System performance has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON