# Aircall: Salesforce Integration - Calls not logging in Salesforce

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-10 16:04 UTC · Resolved: 2025-11-10 16:38 UTC · Duration: 35 min
- Updates: 3 · Affected components: Integrations & APIs - Salesforce Integration, Salesforce Integration
- [Vendor status page: https://stspg.io/fcc0g4h2p405](https://stspg.io/fcc0g4h2p405)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Timeline of updates

- **identified** 2025-11-10 16:04 UTC: We have identified an issue preventing some calls from logging in Salesforce, and we're actively working on a fix. We will provide further updates as soon as progress is made.
- **monitoring** 2025-11-10 16:11 UTC: We have implemented a fix, and we observe positive results from our tests.  We continue to monitor the service performance.
- **resolved** 2025-11-10 16:38 UTC: System performance has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.


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Canonical: https://rewindex.com/company/aircall/incidents/k78p2pjtck6j · Markdown: https://rewindex.com/company/aircall/incidents/k78p2pjtck6j.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/k78p2pjtck6j · Generated 2026-10-19T01:59:19.635Z