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Aircall: Call dropping

Affected components: Aircall Apps - Aircall Mobile AppAircall Mobile App (iOS)

Timeline of updates

1. investigating2025-10-27 15:40 UTC

   We are currently investigating an issue where calls are dropping from mobile applications.

2. investigating2025-10-27 15:47 UTC

   We are currently investigating an issue where calls (inbound and outbound) are dropping from mobile applications. Calls from the desktop and web apps are not impacted.

3. investigating2025-10-27 15:54 UTC

   We are currently investigating an issue where a subset of calls (inbound and outbound) is dropping from the applications (mobile, legacy, and workspace).

4. monitoring2025-10-27 16:26 UTC

   We are in contact with one of our communication platform providers and have seen stable service for the past minutes. We keep on monitoring the results.

5. resolved2025-10-27 16:52 UTC

   We can confirm that this situation has been fully resolved. We appreciate your patience and understanding while we worked with our Provider to restore normal functionality.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON