# Aircall: Call dropping

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-27 15:40 UTC · Resolved: 2025-10-27 16:52 UTC · Duration: 1.2 h
- Updates: 5 · Affected components: Aircall Apps - Aircall Mobile App, Aircall Mobile App (iOS)
- [Vendor status page: https://stspg.io/csk2wf00sp9t](https://stspg.io/csk2wf00sp9t)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Timeline of updates

- **investigating** 2025-10-27 15:40 UTC: We are currently investigating an issue where calls are dropping from mobile applications.
- **investigating** 2025-10-27 15:47 UTC: We are currently investigating an issue where calls (inbound and outbound) are dropping from mobile applications. Calls from the desktop and web apps are not impacted.
- **investigating** 2025-10-27 15:54 UTC: We are currently investigating an issue where a subset of calls (inbound and outbound) is dropping from the applications (mobile, legacy, and workspace).
- **monitoring** 2025-10-27 16:26 UTC: We are in contact with one of our communication platform providers and have seen stable service for the past minutes. We keep on monitoring the results.
- **resolved** 2025-10-27 16:52 UTC: We can confirm that this situation has been fully resolved.  We appreciate your patience and understanding while we worked with our Provider to restore normal functionality.


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Canonical: https://rewindex.com/company/aircall/incidents/sy67d5g8bzmj · Markdown: https://rewindex.com/company/aircall/incidents/sy67d5g8bzmj.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/sy67d5g8bzmj · Generated 2026-10-18T09:58:36.277Z