Aircall: Issues Making and Receiving Calls
Affected components: Inbound CallsOutbound CallsVoice — Calling - Inbound CallsVoice — Calling - Outbound Calls
Timeline of updates
- investigating
We are investigating reports that customers can't make or receive calls.
We are continuously working to stabilize the system performance. - monitoring
We've implemented a fix, and error rates are returning to normal for the affected Aircall services. We’re continuing to monitor closely to make sure service remains stable.
- resolved
This incident has been resolved and the affected Aircall services are operating as expected.
If you’re still seeing any issues, please contact Aircall Support, and we’ll help right away.
Changes Rewindex caught on this incident
- Major incident: Issues Making and Receiving Calls
- Incident updated: Issues Making and Receiving Calls
- Incident updated: Issues Making and Receiving Calls
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
Rewindex captured this after the last checkpoint; the next run () commits it.
Impact, status and times are the vendor’s own, as last archived. View on status.aircall.io (opens in new tab).