# Aircall: Issues Making and Receiving Calls

> Aircall status incident “Issues Making and Receiving Calls” on 2026-11-03: impact major (vendor’s label), 24 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/aircall/incidents/d9tnx6jdn26f
Last updated: 2026-11-03T16:35:59Z

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-11-03 15:30 UTC · Resolved: 2026-11-03 15:54 UTC · Duration: 24 min
- Updates: 3 · Affected components: Inbound Calls, Outbound Calls, Voice — Calling - Inbound Calls, Voice — Calling - Outbound Calls
- [Vendor status page: https://status.aircall.io/incidents/d9tnx6jdn26f](https://status.aircall.io/incidents/d9tnx6jdn26f)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Timeline of updates

- **investigating** 2026-11-03 15:30 UTC: We are investigating reports that customers can't make or receive calls. We are continuously working to stabilize the system performance.
- **monitoring** 2026-11-03 15:42 UTC: We've implemented a fix, and error rates are returning to normal for the affected Aircall services. We’re continuing to monitor closely to make sure service remains stable.
- **resolved** 2026-11-03 15:54 UTC: This incident has been resolved and the affected Aircall services are operating as expected. If you’re still seeing any issues, please contact Aircall Support, and we’ll help right away.

## Rewindex changes for this incident

- 2026-11-03 15:30 UTC: [Major incident: Issues Making and Receiving Calls](https://rewindex.com/change/i1ec8bc03c1e999.md)
- 2026-11-03 15:43 UTC: [Incident updated: Issues Making and Receiving Calls](https://rewindex.com/change/r26d473d4b43cc9.md)
- 2026-11-03 16:04 UTC: [Incident updated: Issues Making and Receiving Calls](https://rewindex.com/change/r44d739d85be0ec.md)


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Canonical: https://rewindex.com/company/aircall/incidents/d9tnx6jdn26f · Markdown: https://rewindex.com/company/aircall/incidents/d9tnx6jdn26f.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/d9tnx6jdn26f · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-03T16:35:59.019Z