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Aircall: Increased Platform Errors

Affected components: Aircall Dashboard - Live MonitoringLive MonitoringAircall Dashboard - Users & TeamsUsers & TeamsCall Routing & IVRVoice — Calling - Call Routing & IVR

Timeline of updates

1. investigating2026-09-03 21:59 UTC

   We are currently investigating signs of a possible service degradation. We will provide further details as soon as possible.

2. identified2026-09-03 22:09 UTC

   This may cause sporadic impact on User status, Live Monitoring, Contacts, integrations, conversations, and other services. The issue appears to be caused by an ongoing regional incident with one of our Infrastructure Providers. We are continuously working to stabilize the system performance.

3. monitoring2026-09-03 22:28 UTC

   We have been observing stabilization of the system performance for the past few minutes. Our team will continue monitoring it until full resolution is confirmed.

4. resolved2026-09-03 22:38 UTC

   We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON