Companies / Aircall / incidents

Aircall: Outbound calls from mobile Spanish numbers reaching an audio message.

Affected components: Outbound CallsVoice — Calling - Outbound Calls

Timeline of updates

1. investigating2026-10-01 16:02 UTC

   We are currently investigating an issue where some customers calling from mobile Spanish numbers are reaching an audio message.

2. identified2026-10-01 16:15 UTC

   The issue seems to be caused by one of the local carrier routes. We are taking mitigation actions.

3. monitoring2026-10-01 16:29 UTC

   We have mitigated the impact by changing the carrier route. We continue monitoring.

4. resolved2026-10-01 16:37 UTC

   We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON