# Aircall: Outbound calls from mobile Spanish numbers reaching an audio message.

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-01 16:02 UTC · Resolved: 2026-10-01 16:37 UTC · Duration: 35 min
- Updates: 4 · Affected components: Outbound Calls, Voice — Calling - Outbound Calls
- [Vendor status page: https://stspg.io/yq9pt203dm7w](https://stspg.io/yq9pt203dm7w)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Timeline of updates

- **investigating** 2026-10-01 16:02 UTC: We are currently investigating an issue where some customers calling from mobile Spanish numbers are reaching an audio message.
- **identified** 2026-10-01 16:15 UTC: The issue seems to be caused by one of the local carrier routes. We are taking mitigation actions.
- **monitoring** 2026-10-01 16:29 UTC: We have mitigated the impact by changing the carrier route. We continue monitoring.
- **resolved** 2026-10-01 16:37 UTC: We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.


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Canonical: https://rewindex.com/company/aircall/incidents/81fmt0vlqhsd · Markdown: https://rewindex.com/company/aircall/incidents/81fmt0vlqhsd.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/81fmt0vlqhsd · Generated 2026-10-18T13:31:26.359Z