Companies / Aircall / incidents
Aircall: Aircall Support Portal unavailable
Aircall’s Support Portal was unavailable in a vendor-rated critical incident starting 2025-12-05 08:57 UTC, resolved at 2025-12-05 09:26 UTC after 29 min. Aircall attributed the outage to a global network infrastructure provider incident; ticket submission returned during recovery, and the provider implemented a fix before all support channels were confirmed operational and stable.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Aircall Support Portal (Help Center)Websites - Aircall Support Portal
Timeline of updates
- investigating
We are experiencing an issue with our Support Portal (support.aircall.io). This issue appears to be related to a network infrastructure incident affecting our portal's provider. In case you need immediate support from Aircall, please call us at +18882406923 or +33176360695.
- identified
This is a confirmed global incident experienced by a major network infrastructure provider; it impacts multiple websites and platforms. We are in close contact with the provider, and we are internally assessing possible mitigation measures. Ticket Submission to Aircall Support is now normally available via https://support.aircall.io/en-gb/requests/new, and some regions may be recovering.
- monitoring
A fix has been implemented by the provider, and the Aircall Support Portal is now operational. We continue to monitor the situation.
- resolved
The Support Portal and all its Support channels are operational and stable.
Rewindex changes for this incident
- Critical incident: Aircall Support Portal unavailable 2025-12-05 08:57 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON