Changes / Aircall / Aircall Support Portal unavailable
Aircall: Critical incident: Aircall Support Portal unavailable
Summary
Aircall’s Support Portal was unavailable in a vendor-rated critical incident starting 2025-12-05 08:57 UTC, resolved at 2025-12-05 09:26 UTC after 29 min. Aircall attributed the outage to a global network infrastructure provider incident; ticket submission returned during recovery, and the provider implemented a fix before all support channels were confirmed operational and stable.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Aircall Support Portal unavailable
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2025-12-05 08:57 UTC
Before: not present
After: 2025-12-05 09:26 UTC
Before: not present
After: Aircall Support Portal (Help Center), Websites - Aircall Support Portal
Before: not present
After: We are experiencing an issue with our Support Portal (support.aircall.io).
This issue appears to be related to a network infrastructure incident affecting our portal's provider.
In case you need immediate support from Aircall, please call us at +18882406923 or +33176360695.
Before: not present
After: This is a confirmed global incident experienced by a major network infrastructure provider; it impacts multiple websites and platforms.
We are in close contact with the provider, and we are internally assessing possible mitigation measures.
Ticket Submission to Aircall Support is now normally available via https://support.aircall.io/en-gb/requests/new, and some regions may be recovering.
Before: not present
After: A fix has been implemented by the provider, and the Aircall Support Portal is now operational.
We continue to monitor the situation.
Before: not present
After: The Support Portal and all its Support channels are operational and stable.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Aircall Support Portal unavailable (this change) Aircall’s Support Portal was unavailable in a vendor-rated critical incident starting 2025-12-05 08:57 UTC, resolved at 2025-12-05 09:26 UTC after 29 min. Aircall attributed the outage to a global network infrastructure provider incident; ticket submission returned during recovery, and the provider implemented a fix before all support channels were confirmed operational and stable. | Major incident |