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Aircall: Intermittent calls and SMS failures on a subset of French and Spanish numbers

Impact: minorStatus: resolvedStarted Resolved (1.0 h)5 updatesSource: stspg.io (opens in new tab)

Affected components: Messaging - Outbound Messaging (SMS/MMS)Outbound Messaging (SMS/MMS)eSIMVoice — Calling - eSIMOutbound CallsVoice — Calling - Outbound CallsInbound Messaging (SMS/MMS)Messaging - Inbound Messaging (SMS/MMS)Inbound CallsVoice — Calling - Inbound Calls

Timeline of updates

  1. investigating

    We are investigating again reports of French and Spanish numbers failing intermittently with messaging and calling.

  2. identified

    We are working with our carrier that identified the issue and is taking remedial actions.

  3. identified

    We are observing recovery with the voice service.

  4. monitoring

    We are observing recovery for messaging too.

  5. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON