# Aircall: Intermittent calls and SMS failures on a subset of French and Spanish numbers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-05 11:59 UTC · Resolved: 2026-10-05 13:00 UTC · Duration: 1.0 h
- Updates: 5 · Affected components: Messaging - Outbound Messaging (SMS/MMS), Outbound Messaging (SMS/MMS), eSIM, Voice — Calling - eSIM, Outbound Calls, Voice — Calling - Outbound Calls, Inbound Messaging (SMS/MMS), Messaging - Inbound Messaging (SMS/MMS), Inbound Calls, Voice — Calling - Inbound Calls
- [Vendor status page: https://stspg.io/5bh2v9wtvf8k](https://stspg.io/5bh2v9wtvf8k)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Timeline of updates

- **investigating** 2026-10-05 11:59 UTC: We are investigating again reports of French and Spanish numbers failing intermittently with messaging and calling.
- **identified** 2026-10-05 12:01 UTC: We are working with our carrier that identified the issue and is taking remedial actions.
- **identified** 2026-10-05 12:18 UTC: We are observing recovery with the voice service.
- **monitoring** 2026-10-05 12:22 UTC: We are observing recovery for messaging too.
- **resolved** 2026-10-05 13:00 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/aircall/incidents/0cdsxzkrtklk · Markdown: https://rewindex.com/company/aircall/incidents/0cdsxzkrtklk.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/0cdsxzkrtklk · Generated 2026-10-18T12:22:49.921Z