Companies / Aircall / incidents

Aircall: Issues calling German numbers

Affected components: Outbound CallsVoice — Calling - Outbound CallsInbound CallsVoice — Calling - Inbound Calls

Timeline of updates

1. investigating2026-08-11 12:08 UTC

   We are currently investigating an issue impacting some German numbers receiving "number unavailable" messages when calling.

2. identified2026-08-11 12:28 UTC

   The issue has been identified as being caused by a specific Carrier Partner in Germany. Numbers hosted by different carriers are unaffected.

3. identified2026-08-11 14:06 UTC

   We are observing improvements in outbound calling, despite our partner continuing to work to resolve the issue.

4. monitoring2026-08-11 14:06 UTC

   There has been an improvement with outbound calls. We continue monitoring.

5. resolved2026-08-12 07:15 UTC

   We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON