Aircall: Issues logging in to Aircall Workspace

Impact: majorStatus: resolvedStarted 2026-10-01 05:36 UTCResolved 2026-10-01 07:01 UTC (1.4 h)4 updatesSource: stspg.io

Summary

Aircall reported a major outage affecting Workspace Desktop and Web: users could not log in or make and receive calls. It started at 2026-10-01 05:36 UTC and was resolved at 2026-10-01 07:01 UTC, lasting 1 h 25 min. Aircall said a spike in errors between 05:10 and 05:23 UTC appeared to cause the issue.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Aircall Apps - Aircall Workspace (Desktop)Aircall Workspace (Desktop)Aircall Apps - Aircall Workspace (Web)Aircall Workspace (Web)

Timeline of updates

investigating2026-10-01 05:36 UTC
We are currently investigating an issue with users being unable to login to Aircall Workspace or make and receive calls.
identified2026-10-01 05:54 UTC
This issue seems to have been caused by a spike in errors observed between 05:10 and 05:23 UTC. We are working on restoring full service stability.
monitoring2026-10-01 06:33 UTC
We have observed stable system performance for the past few minutes. Our team will continue monitoring it until we confirm full resolution.
resolved2026-10-01 07:01 UTC
We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.

Rewindex changes for this incident

Major incident: Issues logging in to Aircall Workspace 2026-10-01 05:36 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON