# Aircall: Issues logging in to Aircall Workspace

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-01 05:36 UTC · Resolved: 2026-10-01 07:01 UTC · Duration: 1.4 h
- Updates: 4 · Affected components: Aircall Apps - Aircall Workspace (Desktop), Aircall Workspace (Desktop), Aircall Apps - Aircall Workspace (Web), Aircall Workspace (Web)
- [Vendor status page: https://stspg.io/64lh9h1q91d8](https://stspg.io/64lh9h1q91d8)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Summary

Aircall reported a major outage affecting Workspace Desktop and Web: users could not log in or make and receive calls. It started at 2026-10-01 05:36 UTC and was resolved at 2026-10-01 07:01 UTC, lasting 1 h 25 min. Aircall said a spike in errors between 05:10 and 05:23 UTC appeared to cause the issue. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-01 05:36 UTC: We are currently investigating an issue with users being unable to login to Aircall Workspace or make and receive calls.
- **identified** 2026-10-01 05:54 UTC: This issue seems to have been caused by a spike in errors observed between 05:10 and 05:23 UTC. We are working on restoring full service stability.
- **monitoring** 2026-10-01 06:33 UTC: We have observed stable system performance for the past few minutes. Our team will continue monitoring it until we confirm full resolution.
- **resolved** 2026-10-01 07:01 UTC: We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.

## Rewindex changes for this incident

- 2026-10-01 05:36 UTC: [Major incident: Issues logging in to Aircall Workspace](https://rewindex.com/change/ib09615a143249f.md)


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Canonical: https://rewindex.com/company/aircall/incidents/cqrstx0ltztv · Markdown: https://rewindex.com/company/aircall/incidents/cqrstx0ltztv.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/cqrstx0ltztv · Generated 2026-10-18T09:55:29.253Z