Changes / Aircall / Issues logging in to Aircall Workspace
Aircall: Major incident: Issues logging in to Aircall Workspace
Summary
Aircall reported a major outage affecting Workspace Desktop and Web: users could not log in or make and receive calls. It started at 2026-10-01 05:36 UTC and was resolved at 2026-10-01 07:01 UTC, lasting 1 h 25 min. Aircall said a spike in errors between 05:10 and 05:23 UTC appeared to cause the issue.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Issues logging in to Aircall Workspace
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After: major
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After: resolved
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After: 2026-10-01 05:36 UTC
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After: 2026-10-01 07:01 UTC
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After: Aircall Apps - Aircall Workspace (Desktop), Aircall Apps - Aircall Workspace (Web), Aircall Workspace (Desktop), Aircall Workspace (Web)
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After: We are currently investigating an issue with users being unable to login to Aircall Workspace or make and receive calls.
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After: This issue seems to have been caused by a spike in errors observed between 05:10 and 05:23 UTC. We are working on restoring full service stability.
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After: We have observed stable system performance for the past few minutes.
Our team will continue monitoring it until we confirm full resolution.
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After: We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Issues logging in to Aircall Workspace (this change) Aircall reported a major outage affecting Workspace Desktop and Web: users could not log in or make and receive calls. It started at 2026-10-01 05:36 UTC and was resolved at 2026-10-01 07:01 UTC, lasting 1 h 25 min. Aircall said a spike in errors between 05:10 and 05:23 UTC appeared to cause the issue. | Major incident |