# Aircall: Major incident: Issues logging in to Aircall Workspace

**Summary:** Aircall reported a major outage affecting Workspace Desktop and Web: users could not log in or make and receive calls. It started at 2026-10-01 05:36 UTC and was resolved at 2026-10-01 07:01 UTC, lasting 1 h 25 min. Aircall said a spike in errors between 05:10 and 05:23 UTC appeared to cause the issue. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-01 05:36 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/64lh9h1q91d8](https://stspg.io/64lh9h1q91d8)
- [Company: Aircall](https://rewindex.com/company/aircall.md)
- Versions: before (none: first archived) → after incident\_version:120/cqrstx0ltztv@cdcc2863c765
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues logging in to Aircall Workspace
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-01 05:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-01 07:01 UTC
```

**6. Added: Affected components**

```diff
+ Aircall Apps - Aircall Workspace (Desktop), Aircall Apps - Aircall Workspace (Web), Aircall Workspace (Desktop), Aircall Workspace (Web)
```

**7. Added: Update** (investigating) · 2026-10-01 05:36 UTC

```diff
+ We are currently investigating an issue with users being unable to login to Aircall Workspace or make and receive calls.
```

**8. Added: Update** (identified) · 2026-10-01 05:54 UTC

```diff
+ This issue seems to have been caused by a spike in errors observed between 05:10 and 05:23 UTC. We are working on restoring full service stability.
```

**9. Added: Update** (monitoring) · 2026-10-01 06:33 UTC

```diff
+ We have observed stable system performance for the past few minutes. Our team will continue monitoring it until we confirm full resolution.
```

**10. Added: Update** (resolved) · 2026-10-01 07:01 UTC

```diff
+ We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-01 05:36 UTC | Major incident: Issues logging in to Aircall Workspace (this change) | outage |

All Aircall changes: [timeline](https://rewindex.com/company/aircall/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib09615a143249f · Markdown: https://rewindex.com/change/ib09615a143249f.md · JSON: https://rewindex.com/api/v1/changes/ib09615a143249f · Generated 2026-10-18T02:28:26.889Z