Aircall: Intermittent calls and SMS failures on a subset of French and Spanish numbers

Impact: minorStatus: resolvedStarted 2026-10-05 09:32 UTCResolved 2026-10-05 10:12 UTC (40 min)7 updatesSource: stspg.io

Affected components: eSIMVoice — Calling - eSIMInbound Messaging (SMS/MMS)Messaging - Inbound Messaging (SMS/MMS)Inbound CallsVoice — Calling - Inbound CallsAircall Dashboard - Numbers Management (Purchase, Porting, Compliance)Numbers Management (Purchase, Porting, Compliance)

Timeline of updates

investigating2026-10-05 09:32 UTC
We are investigating reports of French and Spanish numbers failing intermittently with messaging and calling.
investigating2026-10-05 09:33 UTC
We are continuing to investigate this issue.
identified2026-10-05 09:58 UTC
We are working with our carrier that identified the issue and taking remedial actions.
identified2026-10-05 10:01 UTC
Our carrier is seeing recovery with calls and messaging services.
monitoring2026-10-05 10:02 UTC
A fix has been implemented and we are monitoring the results.
monitoring2026-10-05 10:05 UTC
We are continuing to monitor for any further issues.
resolved2026-10-05 10:12 UTC
This has fully recovered and we confirm resolution.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON