# Aircall: Intermittent calls and SMS failures on a subset of French and Spanish numbers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-05 09:32 UTC · Resolved: 2026-10-05 10:12 UTC · Duration: 40 min
- Updates: 7 · Affected components: eSIM, Voice — Calling - eSIM, Inbound Messaging (SMS/MMS), Messaging - Inbound Messaging (SMS/MMS), Inbound Calls, Voice — Calling - Inbound Calls, Aircall Dashboard - Numbers Management (Purchase, Porting, Compliance), Numbers Management (Purchase, Porting, Compliance)
- [Vendor status page: https://stspg.io/w8rlqd4w2g7g](https://stspg.io/w8rlqd4w2g7g)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Timeline of updates

- **investigating** 2026-10-05 09:32 UTC: We are investigating reports of French and Spanish numbers failing intermittently with messaging and calling.
- **investigating** 2026-10-05 09:33 UTC: We are continuing to investigate this issue.
- **identified** 2026-10-05 09:58 UTC: We are working with our carrier that identified the issue and taking remedial actions.
- **identified** 2026-10-05 10:01 UTC: Our carrier is seeing recovery with calls and messaging services.
- **monitoring** 2026-10-05 10:02 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2026-10-05 10:05 UTC: We are continuing to monitor for any further issues.
- **resolved** 2026-10-05 10:12 UTC: This has fully recovered and we confirm resolution.


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Canonical: https://rewindex.com/company/aircall/incidents/4f1lf33btm7w · Markdown: https://rewindex.com/company/aircall/incidents/4f1lf33btm7w.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/4f1lf33btm7w · Generated 2026-10-18T12:22:25.839Z