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Aircall: Outbound audio degradation for some SG customers

Impact: majorStatus: resolvedStarted Resolved (3.0 h)5 updatesSource: stspg.io (opens in new tab)
Summary

Aircall reported a major incident causing no audio on inbound or outbound calls for some Singapore customers, starting 2026-09-08 05:50 UTC and resolved at 2026-09-08 08:51 UTC; the computed duration was 3 h 0 min. Aircall attributed the issue to a partner and implemented a routing change before confirming resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Outbound CallsVoice — Calling - Outbound CallsInbound CallsVoice — Calling - Inbound Calls

Timeline of updates

  1. investigating

    We are currently investigating an issue with one of our partner causing no audio in inbound or outbound calls for a subset of Singapore customers.

  2. investigating

    We are continuing to investigate this issue.

  3. identified

    The issue has been identified, and we're evaluating a fix

  4. monitoring

    A routing change has been implemented and we are monitoring the results.

  5. resolved

    We have confirmation that this has been resolved

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON