# Aircall: Outbound audio degradation for some SG customers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-08 05:50 UTC · Resolved: 2026-09-08 08:51 UTC · Duration: 3.0 h
- Updates: 5 · Affected components: Outbound Calls, Voice — Calling - Outbound Calls, Inbound Calls, Voice — Calling - Inbound Calls
- [Vendor status page: https://stspg.io/5xyb8q9bfcjs](https://stspg.io/5xyb8q9bfcjs)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Summary

Aircall reported a major incident causing no audio on inbound or outbound calls for some Singapore customers, starting 2026-09-08 05:50 UTC and resolved at 2026-09-08 08:51 UTC; the computed duration was 3 h 0 min. Aircall attributed the issue to a partner and implemented a routing change before confirming resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-08 05:50 UTC: We are currently investigating an issue with one of our partner causing no audio in inbound or outbound calls for a subset of Singapore customers.
- **investigating** 2026-09-08 05:54 UTC: We are continuing to investigate this issue.
- **identified** 2026-09-08 08:05 UTC: The issue has been identified, and we're evaluating a fix
- **monitoring** 2026-09-08 08:11 UTC: A routing change has been implemented and we are monitoring the results.
- **resolved** 2026-09-08 08:51 UTC: We have confirmation that this has been resolved

## Rewindex changes for this incident

- 2026-09-08 05:50 UTC: [Major incident: Outbound audio degradation for some SG customers](https://rewindex.com/change/i5a5b4538392034.md)


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Canonical: https://rewindex.com/company/aircall/incidents/dx4y6zgmyyfd · Markdown: https://rewindex.com/company/aircall/incidents/dx4y6zgmyyfd.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/dx4y6zgmyyfd · Generated 2026-10-18T09:55:38.955Z