Changes / Aircall / Outbound audio degradation for some SG customers
Aircall: Major incident: Outbound audio degradation for some SG customers
Summary
Aircall reported a major incident causing no audio on inbound or outbound calls for some Singapore customers, starting 2026-09-08 05:50 UTC and resolved at 2026-09-08 08:51 UTC; the computed duration was 3 h 0 min. Aircall attributed the issue to a partner and implemented a routing change before confirming resolution.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
Before: not present
After: Outbound audio degradation for some SG customers
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-08 05:50 UTC
Before: not present
After: 2026-09-08 08:51 UTC
Before: not present
After: Inbound Calls, Outbound Calls, Voice — Calling - Inbound Calls, Voice — Calling - Outbound Calls
Before: not present
After: We are currently investigating an issue with one of our partner causing no audio in inbound or outbound calls for a subset of Singapore customers.
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: The issue has been identified, and we're evaluating a fix
Before: not present
After: A routing change has been implemented and we are monitoring the results.
Before: not present
After: We have confirmation that this has been resolved
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Outbound audio degradation for some SG customers (this change) Aircall reported a major incident causing no audio on inbound or outbound calls for some Singapore customers, starting 2026-09-08 05:50 UTC and resolved at 2026-09-08 08:51 UTC; the computed duration was 3 h 0 min. Aircall attributed the issue to a partner and implemented a routing change before confirming resolution. | Major incident |