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Aircall: Agent experience degraded

Impact: minorStatus: resolvedStarted Resolved (2.4 h)5 updatesSource: stspg.io (opens in new tab)

Affected components: Inbound CallsNetwork - Inbound CallsAircall Apps - Agent Status

Timeline of updates

  1. investigating

    We are currently investigating an issue with the following symptoms: The agent's availability is not updated Inbound calls are not ringing on agents, despite agents being available

  2. monitoring

    A fix has been implemented, and we are monitoring the results.

  3. monitoring

    System stability is improving when synchronizing the agent status, which means that calls will ring according to the agent status.

  4. monitoring

    We are continuing to monitor for any further issues.

  5. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON