# Aircall: Agent experience degraded

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-13 13:59 UTC · Resolved: 2025-11-13 16:23 UTC · Duration: 2.4 h
- Updates: 5 · Affected components: Inbound Calls, Network - Inbound Calls, Aircall Apps - Agent Status
- [Vendor status page: https://stspg.io/kcbdlny1d3dh](https://stspg.io/kcbdlny1d3dh)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Timeline of updates

- **investigating** 2025-11-13 13:59 UTC: We are currently investigating an issue with the following symptoms: The agent's availability is not updated Inbound calls are not ringing on agents, despite agents being available
- **monitoring** 2025-11-13 14:11 UTC: A fix has been implemented, and we are monitoring the results.
- **monitoring** 2025-11-13 14:24 UTC: System stability is improving when synchronizing the agent status, which means that calls will ring according to the agent status.
- **monitoring** 2025-11-13 15:58 UTC: We are continuing to monitor for any further issues.
- **resolved** 2025-11-13 16:23 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/aircall/incidents/y7tjxh5c32pp · Markdown: https://rewindex.com/company/aircall/incidents/y7tjxh5c32pp.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/y7tjxh5c32pp · Generated 2026-10-18T10:42:11.575Z